Frequently Asked Questions

Understanding Fair Tax Marketplace

How Does Fair Tax Marketplace Work?

Fair Tax Marketplace is an online shopping website and our sellers are the many shops within it. When our sellers sign up they are given a shop of their own, which they operate within the website.

Fair Tax Marketplace Shopper Accounts

Why Is It A Good Idea To Create An Account On Fair Tax Marketplace?

By spending the few seconds it takes to register, our account holders can then store addresses saving time at the checkout, track their order, view their order history and create their own wish, birthday and Christmas list for the ones they are buying for.

Problems Staying Logged In

Why do I keep getting logged out even though I created an account?

After you create an account, you are notified that your account needs to be verified. This is an important security feature that we use to identify you. You need to go to the email that you used to create your account and open the verify email from Fair Tax Marketplace. Find and click the link to verify your account. Once that is done, you will be able to log in with no problems and place your order.

Site Security

Is Your Site Secure?

At Fair Tax Marketplace the priority at all times is our buyer's and seller's security. We have gone to great lengths to ensure this is so. Payments are processed by PayPal, an industry leading payment provider that guarantees 24 hour monitoring and advanced encryption methods when dealing with customer's sensitive data and communications. Their fraud detection and prevention techniques are of the highest standard and they can be contacted any time for any related issue with an order. Fair Tax Marketplace does not store your card details since PayPal handles these and at no times do we share your email with any interested third party. Moreover, we are SSL certified, seen by the HTTPS green banner shown in the URL bar of Fair Tax Marketplace. This means Fair Tax Marketplace is a legitimate, and safe company and your sensitive data is secure.

My Orders

Where Can I Find My Orders?

To find a current or past order, please login and visit ‘Dashboard' from the drop-down menu at the top right of the page. Then, on the left hand side please click, 'Orders'. A list will appear of your order history. Select the applicable order by clicking its invoice number. This will then display the specific details of that order.

Dispatching Orders

When Will My Order Be Dispatched?

The estimated delivery date for each product is shown on the product's page. Generally, orders are dispatched within two business days after ordering. If you have any questions, please contact the seller in question. If you have a question and the order has already been made, you can contact the seller by logging in and then visiting 'Dashboard' at the top right of the screen. When inside, on the left please click, 'Orders'. Select the appropriate order by clicking its invoice number. The details of that order will then be shown. Please message the seller by choosing, 'Send message to seller'. In here please reference the order number in the subject line and you can communicate directly with the seller about their dispatchment and delivery.

Amending Orders

How Can I Amend My Order?

To change details of your order, such as delivery address, please contact the seller through the 'Send message to seller' button at the top of the 'Order' page. Please reference your order number in the subject of that message.

Payment Options

What Payment Methods Do You Accept?

Fair Tax Marketplace accepts all regular debit and credit cards processed through PayPal. You can make your payment even if you do not have a PayPal account. We are working to secure local a local payment gateway.

How Do I Contact Fair Tax Marketplace?

Since we are a marketplace, for most issues we urge our customers to first of all contact the seller in question, whether it is an item query, a shop policy query or an order issue. However, if you need to reach us for whatever reason, please use our contact form at the bottom of the website.

Contacting The Seller

How Do I Contact The Seller?

If you have a question about any item on the website, or a shop's policies or any order issues, please reach out to the seller in question. You can send the seller a message on the item page, the seller's shop page and on the 'Orders' page of your 'Dashboard'.

Delivery Time

What is Delivery Time?

While we try to get your product into your hands as fast as possible, all online orders usually take 48-72 hours to be there. In extremely rare cases, such as when we specially personalize a product for you or if an item is being shipped from a Family Island, it may take up to 5 working days.

Return Policy

Do you have a Return Policy?

Not at this time. All sales from our stores are final, so be sure to ask the vendor lots of questions before you purchase if you are unsure. If your purchase is received damaged, please email us and let us know within 24 hours of receiving your purchase. Once we receive your claim, we’ll wait for your product to arrive by our delivery team and the vendor will replace it or provide a store credit if the item is not available. All items must be returned in the original, unopened packaging for a replacement or store credit to be given.

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